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Frequently Asked Questions

We are dedicated to making sure you receive all the latest news and updates as we help you B Connected to all 29 Boyd Gaming destinations in Spring 2019.

B Connected Program
B Connected is a loyalty program with amazing rewards.
At this time, your B Connected Card created at Ameristar St. Charles, Ameristar Kansas City, Belterra Casino Resort or Belterra Park will only work at these four properties. We are excited to announce that starting in Spring 2019, you will be connected to all 29 Boyd Gaming B Connected locations. Until then, you are earning Tier Credits towards your B Connected tier for 2020. Select tier benefits may vary by location. See B Connected Club for details.
Each tier provides better levels of rewards based on your play. Guests may move up to a higher tier by playing more and earning more Tier Credits. The higher your tier, the greater the rewards!

  • Ruby: You are automatically enrolled in the Ruby Tier when you sign up with B Connected.
  • Sapphire: Earn 750 Tier Credits annually to achieve our Sapphire Tier.
  • Emerald: Earn 15,000 Tier Credits annually to achieve our Emerald Tier.
  • Onyx: Earn 50,000 Tier Credits annually to achieve our Onyx Tier.
  • Titanium: Earn 200,000 Tier Credits annually to achieve our Titanium Tier.
Yes! We are excited to announce that qualification to become Sapphire is only 750 Tier Credits. You are eligible for Emerald status after earning 15,000 Tier Credits.
Your B Connected tier will be awarded based on your former loyalty program tier level with a March 31, 2020 expiration date. Your new expiration date will be December 31, 2019.
We encourage all our guests to visit the B Connected Club to receive their new B Connected Card, but your former loyalty program card will still work in our machines. Your account number will not change and will still begin with a letter.
If your card is from a legacy B Connected property, your account will begin with a number. You will need to keep your existing card until Spring 2019 to use at legacy B Connected properties. Once connected in Spring 2019, this account will be merged with the one associated with your new B Connected Card and your balances will be combined!
You earn Tier Credits for play at Slots, Video Poker, Table Games, and Bingo. Select tier benefits may vary by location. See B Connected Club for details.

The more you play, the more Tier Credits you earn. The higher your tier, the more benefits you will enjoy. Tier Credits have no value and may not be cashed out (where available) or redeemed for FastPlay.

To earn Tier Credits whenever you play, INSERT your B Connected Card into the machine of your choice, or show a dealer at your favorite table game and ask to be rated.
Tier Credits are reset at the start of every year on January 1st. Your annual Tier Credits (as of December 31st) will determine your tier for the following year. On January 1st, you will begin earning Tier Credits for the next year.
B Connected Points are spendable points you earn when you play your favorite slots, table games or Video Poker machines.
Once you have achieved Sapphire status, you will start earning B Connected Points for your play. B Connected Points can be spent on all the things you enjoy. You can redeem for FastPlay, dining, shopping, or hotel stays.

  • Food Redemption: 600 B Connected Points = $1.00
  • FastPlay: 1,000 B Connected Points = $1.00
  • Retail Purchases: 1,000 B Connected Points = $1.00
FastPlay is the name used when you download your B Connected Points for play at a slot machine. You are eligible to download points for play at the rate of 1,000 B Connected Points = $1.00.
Coming in the Fall of 2019 is when your B Connected account will be connected to all our B Connected destinations. Until then, you are earning Tier Credits towards your B Connected tier for 2020.
After six months of inactivity, your B Connected Points will expire.
Please wait until the 15th of the following month after your tier upgrade to book this benefit. This will allow us to ensure you receive the best service from our partners.
You will receive special offers in the mail based on your level of play. Remember to verify your account details are up to date by reviewing your personal details on your B Connected Online account. You may also be eligible for exclusive email offers, so be sure to provide your most current information to any B Connected Club.

To ensure you are getting all the offers you deserve, make sure your B Connected Card is fully placed into your machine during your play, or presented to your dealer when you visit our table games.
Your offers are eligible at the location that sent them to you. Some offers are valid at multiple locations. Please see details on your specific offer for more information.
Visit any B Connected Club to have your play evaluated, or to speak with a host.
There are some benefits that are available at all participating B Connected locations. Additionally, each property also offers customized benefits. Visit the B Connected Club at your favorite property or B Connected Online to view all available benefits by tier and location.
The expiration date tells us that your card may not reflect your most recent tier. You have from January 1st to December 31st of each year to earn a new tier. If your card is expired, you can get an updated one at the B Connected Club and verify your tier level.
Please stop by the B Connected Club at Ameristar St. Charles, Ameristar Kansas City, Belterra Casino Resort, or Belterra Park and we will print you a replacement card that begins with a letter. You will need to present a valid photo ID.
No, your benefits continue until your card level expires. If you lose your card, visit the B Connected Club with your valid photo ID and we will print a replacement card.
No, your existing PIN will work with your new B Connected Card, but when you do get your new card, you may reset your PIN if you would like to.
We value your privacy and protection. By utilizing a unique PIN, you and you alone are able to access your bonuses, comps, and B Connected Points. You may also use your PIN to download your offers and B Connected Points for FastPlay to redeem at your favorite slot machine. To reset your PIN, just stop by any B Connected Club.
B Connected Online
No! Your Card Number and Password will stay the same now that you are part of B Connected Online.
If you have never created an account on B Connected Online or your former loyalty program website, click the Start Here button above the Card Number input box and follow the step by step instructions to set up your online access.

If you have already created an account on B Connected Online or your former loyalty program website, there are two links to retrieve your Username and Password. You will be prompted for your B Connected Card number, Last Name and Date of Birth. When you click on the Retrieve button, B Connected Online will send you an email with either the Username or Password, depending on what your selection is.
The information required to create an account is the B Connected Card number that was issued to you at the B Connected Club, your last name and date of birth. If the information you entered is correct and you are still receiving the error, please use the Contact Us link.
The B Connected Online website requires you to have cookies enabled. If you need to enable cookies, please follow these steps or contact your systems administrator.
You will need to visit one of the Boyd Gaming locations’ B Connected Club. The B Connected Club will re-issue you another B Connected Card. You will need to have proper ID with you at this time.
You will need to visit one of the Boyd Gaming locations and register with the B Connected Club to receive your B Connected Card. Once you have your B Connected Card, you can register on B Connected Online.
There is a link below the login fields to retrieve your password. B Connected Online will prompt you for your Card Number, Last Name and Date of Birth. After you click on the Retrieve Password button, B Connected Online will send you a new password to your email address. Once you have logged on with the temporary password, B Connected Online will prompt you to enter a new password.
You can log onto B Connected Online and download your W-2G and Gaming Activity Report Request Form. You will need to visit the B Connected Club at Ameristar St. Charles, Ameristar Kansas City, Belterra Casino, or Belterra Park in person to get the report.